Refund policy

At Shop Spree, we want your order to arrive correctly and in good condition. If your order arrives damaged, defective, incorrect, incomplete, or is not delivered, please contact us at shopspreenquiry@gmail.com so we can review the issue.

Damaged, Defective, Incorrect or Missing Items

You must report damaged, defective, incorrect, or missing items within 30 days of delivery.

To help us review your request, please provide:

  • Your full name and order number
  • The email address used when placing the order
  • A clear description of the issue
  • Clear photographs or videos showing the product and the problem
  • Photographs of the original packaging and shipping label when the wrong or incomplete item was delivered

For defective products, your evidence should clearly demonstrate how the product is not functioning as intended.

Damage to the product’s packaging alone does not qualify for a refund or replacement when the product itself is undamaged, complete, and functioning correctly.

Orders Not Received

If your order has not arrived, please contact us with your order number and tracking information.

For orders shipped to the United States, delivery-failure claims may become eligible for review when the order remains pending, in transit, expired, or without valid tracking updates for more than 45 days from the shipping date.

If tracking shows that the package was delivered but you did not receive it, we may require written confirmation or a non-delivery certificate from the carrier or local postal authority before approving a refund or replacement.

Claims must also remain within the overall eligibility period described below.

Overall Claim Eligibility

All refund or replacement requests must be submitted within 90 days of the original order payment date.

Orders paid more than 90 days before the claim is submitted might not qualify for a refund or replacement through our fulfillment process, regardless of the reason for the claim.

We strongly recommend contacting us as soon as you discover an issue.

Physical Returns

We generally do not accept physical returns.

Please do not send a product to the address shown on its original package or to any other address without contacting us first. The address printed on the parcel might belong to a shipping facility and might not be able to receive customer returns.

If a physical return is required for a specific case, we will provide return instructions and an authorized return address. Products sent without prior authorization might not be received or refunded.

Change-of-Mind Requests

We do not offer refunds or replacements for:

  • Change of mind or buyer’s remorse
  • Ordering the wrong product, size, color, or quantity
  • Providing an incorrect or incomplete delivery address
  • Normal wear and tear
  • Damage caused by misuse, improper handling, modification, or failure to follow product instructions
  • Minor differences in color or appearance caused by lighting, screen settings, or product photography
  • Packaging damage when the product remains complete, undamaged, and functional

Please review all product information and delivery details carefully before completing your purchase.

Claim Review and Available Resolutions

Submitting a request does not automatically guarantee approval. Every claim is reviewed using the order information, tracking history, evidence provided, and circumstances of the issue.

If your claim is approved, the available resolution may include:

  • A replacement of the affected item
  • A refund for the affected item to the original payment method
  • Another reasonable resolution agreed upon with you

The available resolution may depend on the nature of the issue, product availability, and the results of the claim review.

Refund Processing

Approved refunds are issued to the original payment method used for the order. We cannot send a refund to a different card, bank account, or payment method.

After a refund has been issued, your bank or payment provider may require several business days to post the funds to your account. Processing times are controlled by the financial institution and may vary.

We will notify you when your refund has been processed.

Replacements

If a replacement is approved, we will provide updated fulfillment or tracking information when it becomes available.

Replacement delivery times may be similar to the original order’s processing and shipping times.

Order Cancellations

If you need to cancel an order, contact us immediately at shopspreenquiry@gmail.com.

An order can only be canceled if it has not entered processing or shipped. Once processing has started, cancellation might no longer be possible. Certain customized, made-to-order, or preordered products cannot be canceled after payment.

How to Submit a Claim

Email shopspreenquiry@gmail.com with the subject line:

Order Issue – [Your Order Number]

Include your order number, explanation of the issue, and all relevant photographs, videos, packaging images, shipping-label images, tracking details, or carrier documents.

Our customer support team typically replies within 24 hours. Complex claims may require additional time to investigate.

Your Legal Rights

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

Contact Us

For questions regarding refunds, replacements, cancellations, or order issues, contact:

Shop Spree Customer Support
Email: shopspreenquiry@gmail.com
Typical response time: Within 24 hours